Choose the office by the service you need, not simply by which office is closest. Application filing, document delivery, interviews and border-control functions are different. Confirm the correct location and current instructions before traveling.
Start with DGME’s official directory
The DGME contact page separates central offices, regional administrative offices, border posts and regional police coordination. It also provides telephone and email sections.
The page currently lists 1311 for the citizen-attention call center, with hours of Monday–Friday 7 a.m.–6 p.m. and Saturday 9 a.m.–2 p.m. Those are call-center hours, not a promise that every office serves every procedure at those times. Recheck before calling or visiting.
Questions to confirm before a visit
- Which office handles your exact service?
- Is an appointment required, and how is it requested?
- What is the full address and public entrance?
- Which original documents and copies should you carry?
- Does the applicant need to attend personally?
- What receipt or case number should you quote?
Physical and digital procedures can differ
DGME’s 2024 administrative resolution distinguishes physical and digital submissions. Follow the instructions for your file and any formal notice. A rule about one procedure should not be applied to every service.
If a website link fails, return to the official contact page and confirm the correct route. Avoid sending personal records to an address copied from an undated social-media post.
Keep a visit record
Save your appointment confirmation and a note of the service requested. After submitting documents, keep the receipt and follow-up instructions. If something is unclear, ask before leaving rather than assuming a verbal conversation completes the application.
Use the correct authority
DGME handles immigration. TSE handles nationality and civil-registration procedures. Other services, such as licensing, customs and social-security enrollment, have their own authorities. CRIE is a private immigration-support business; this article is not an official DGME directory.
For file tracking, see checking application status.
Official sources reviewed September 7, 2026. Use the linked authority’s current requirements for your case. Images are illustrations, not official documents, offices or approvals.