Start with your application receipt and the channel used to file your case. Checking a residency file, checking a DIMEX document request and confirming permission to travel are different tasks. A short online message should not be treated as a complete decision.
Identify the file you need
Keep your expediente reference, applicant details, submission date and latest notification together. If a representative filed the application, ask for the receipt and confirmation of whether the file is digital or was submitted physically.

Use DGME’s official channels
Begin at DGME. Its published 2024 administrative resolution distinguishes digital-file access and procedures for physical submissions. Digital-file access is for the interested person, representative and authority; retain your own access details securely.
Look for the appropriate application consultation in the official services. If an older bookmark fails or the service is not visible, use DGME’s contact directory to request the correct current route. The directory currently lists the 1311 citizen-attention line. Do not enter passport details into an unrelated site claiming to accelerate an application.

Record the result without guessing
Save the exact wording and date. Check whether there is a formal notice, document request or decision to read. Do not translate a generic “resolution” stage into approval, or assume that a document-production status resolves every immigration question.
If action is required
- Obtain the full notice, not only a status screenshot.
- Identify the requested information and deadline.
- Confirm the correct response channel.
- Keep copies and proof of submission.
- Ask the authority or your representative about unclear instructions promptly.
If you cannot access the system, document the problem and contact DGME. Do not assume a technical problem automatically extends a legal deadline.
Before travel or employment decisions
Ask DGME about your actual status and documents before relying on a pending file for travel, re-entry or work. A consultation result does not itself create permission.

For office planning, see our DGME office guide. CRIE can help organize your file and questions; DGME issues the decision.
Reviewed September 7, 2026. DGME’s home and contact pages were checked. Some older service links were unavailable, so no unverified direct lookup URL or invented status translation is supplied. Images are illustrative examples.
