Effective date: March 20, 2026
CR Immigration Experts SRL (“CRIE”, “we”, “us”, or “our”) operates https://crie.cr/ (the “Website”). This Privacy Policy explains how we collect, use, store, and share personal information in connection with our Website and our Costa Rica immigration and residency services.
What We Collect
Information you choose to send us
We collect information when you choose to contact us, request help, or send us details related to your immigration case. This may include:
- Name
- Email address
- Phone number (including WhatsApp)
- Message content and case details you choose to share
Immigration documents (sensitive personal information)
If you work with us on an immigration or residency process, you may send documents required for your case. These documents may contain sensitive personal information, for example:
- Passport pages and identification details
- Birth certificates
- Police records / background checks
- Marriage or divorce certificates
- Other supporting documents required for immigration filings
We request and use this information only to support your immigration process, including eligibility review, document preparation, and submission steps where applicable.
Website usage information (analytics)
Like most websites, we collect limited technical and usage information. This can include IP address, browser type, device type, pages visited, and general usage patterns. We use this information to understand how visitors use the site and to improve performance and content.
Cookies
Our Website may use cookies and similar technologies for basic site functionality and analytics. You can control cookies through your browser settings. If you disable cookies, some Website features may not work as intended.
How We Use Information
We use information for purposes such as:
- Responding to inquiries and providing support
- Evaluating eligibility and advising on immigration and residency options
- Preparing, organizing, and managing immigration documentation
- Submitting required documents and information to Costa Rica government entities when you request us to proceed with your case
- Operating, improving, and securing our Website
- Understanding Website traffic and usage patterns through analytics
- Sending occasional informational emails through Mailchimp (you can unsubscribe at any time)
How We Share Information
Costa Rica government entities
If you become a client and request that we proceed with your immigration process, we may submit the information and documents required for your case to the relevant Costa Rica government entities as part of your application or related procedures.
Service providers
We use trusted providers to operate parts of our Website and communications. These providers may process limited personal information only as needed to provide their services to us. Our providers may include:
- WordPress (website platform)
- Google Analytics (website traffic and usage measurement)
- Mailchimp (email communications)
No sale of personal data
We do not sell your personal information.
Legal requirements
We may disclose information if necessary to comply with a legal obligation, protect our rights, prevent fraud or misuse, or protect the safety of users or the public.
International Processing
If you are located outside Costa Rica and contact us, your information may be processed in Costa Rica. Some of our service providers may process data in other countries where they operate (for example, analytics or email platforms). We take reasonable steps to protect information during processing.
Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, including supporting your immigration process, maintaining appropriate records, and meeting legal or operational requirements.
Immigration documents are typically retained for as long as needed to support your filing, follow-up steps, and related requirements, then handled according to operational and legal obligations.
Security
We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on applicable law, you may have the right to request access to your personal information, request corrections, or request deletion, subject to legal or operational retention requirements.
If you receive emails from us through Mailchimp, you can unsubscribe at any time using the unsubscribe link included in the email.
Costa Rica Data Protection
CRIE aims to handle personal data in accordance with applicable Costa Rica data protection requirements, including Law No. 8968 (Protection of the Person with regard to the Processing of their Personal Data) and related regulations, where applicable.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.
Contact
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
- Email: info@crie.cr